Terms & Conditions

• You are making a booking with the hotel directly.
• Please review the booking and cancellation policies for the bookings. In case you make a change or cancel the booking, the cancellation penalties specified may apply.
• You may be asked to furnish the form of payment and identification proofs during check-in.
• Other inclusions not listed as a part of this booking may be chargeable.

Cancellation Rules

• If cancellation is done 7 or more days prior to arrival, then the full amount will be refunded. If cancellation is done within 7 days of arrival, then full amount will be charged.
• Kindly note that we will not be liable for any bank charges or fees incurred while processing the refund.
• If cancellation is done 14 or more days prior to arrival, then the full amount will be refunded. If cancellation is done within 14 days of arrival, then full amount will be charged. This for the following mentioned time period - (December 1st to December 20th).
• No refund for cancellation on Peak Period (December 21st to January 10th).

Privacy Policy

This privacy policy sets out how we use and protect any information that the guest gives us when he uses this website.
 

• We are committed to ensuring that the guest's privacy is protected. Should we ask the visitor/guest to provide certain information by which they can be identified when using this website, then the visitor/guest can be assured that it will only be used in accordance with this privacy strategy.
• We at Fragrant Nature Cochin are committed to the privacy of everyone who accesses our website www.fragrantnature.com/mattancherry-cochin/ only collects personal data about the visitor/guest as needed to provide them with outstanding service and to help process their request or provide them with information.